We accept Paypal and credit cards. Don't worry, we enable guest payments to let customers pay with their credit card even if they don't have their own PayPal account.
If you need to update your order or shipping information, please email bstaofy service@yzstep.com with your order number and requested updats. If your order has not shipped, we'll try our best to meet your needs; but if the product has already shipped, we are sorry to say it is too late to change
No. We are sorry to say that batteries are forbiddened by transportation, so please prepare the batteries by yourselves and do not forget to remove batteries if left unused for a long period of time.
For normal soft toys, you can wash it in water, and dry it up under the sun; for night light stuffed animals with LED lights installed, please DO NOT wash it. You can simply brush off the dust with a piece of cloth, and keep it away from fire and water. Do not forget to take off the batteries if left unused for a long period of time.
We work hard to keep our shipping rates reasonable while ensure your items are delivered in efficient and reliable way, appreciate your understanding.
It usually takes 2-5 business days to process orders. Orders within the United States will be shipped by USPS or UPS, which may arrive within 3-7 business days. International orders are harder to predict can may take 1-4 weeks, depending on the express company.
Don't worry, this seldom happens. As our products are located in different warehouses, and some products may be out of stock, so few orders may require 2 shipments.
For orders less than $30, shiping will be $5, for orders totaling $30 or more, shipping will be free.
International orders:
Please be aware that international shipping fee may vary due to different ways and time taken for delivery, so there are different shipping fees. If you purchased over $99, international shipping will be free.
If you never receive your products with 10 business days in United States, please contact us and we'll help to track. Don't worry even if it was lost, we will send you a new one for free to satisfied customers.
This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.bstaofy.com (the “Site”).When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or paypal account), email address, and phone number. We refer to this information as “Order Information”.When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:communicate with you;screen our orders for potential risk or fraud;When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
We guarantee all merchandise sold by bstaofy.com. We do not accept exchange, but if you are not satisfied with the purchased products such as the light up stuffed animal does not work, please contact us, and we will send you a replacement or refund within 30 days upon receipt. After 30 days, Bstaofy do not accept refund for any reason but may still send a replacement to you. The time it may take varies depending on where you live.
To complete your return, we require a receipt or order number of purchase
Please attach pictures or a video to show what is wrong the stuffed animal to show your reason for refund or replacement;
Email the receipt/order number and attachments to the address: info@yzstep.com
Once your refund request is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Only regular priced items may be refunded, although items on big sale can't be refunded, we can send a replacement to you.
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